Refunds & cancellations
Last updated: 2026-11-11
Activity bookings
Unless the listing states otherwise, you can cancel for free up to 48 hours before the session (24 hours for EVNT+ members) from My bookings. After that, contact the organizer. If an organizer cancels a session, your booking is cancelled and any online payment is refunded in full.
Shop orders
You can cancel an order until the shop starts preparing it. Paid orders cancelled by the shop are refunded in full. For damaged or wrong items, contact the shop within 48 hours of delivery; EVNT can help resolve disputes.
How refunds are paid
Refunds go back to the original payment method (Whish) and are recorded in your account. The EVNT booking fee is refunded when the organizer cancels. Cash payments are refunded by the merchant.